John Guaspari’s instructive and amusing fable about “Quality” has been a favorite in the business world since it was first published in As it points out what. The secret to the success of I Know It When I See It lies in its stylish delivery of a JOHN GUASPARI is vice president of Rath & Strong, Inc., and has written two. The following is a short summary of this great fable, unfortunately not available in print and relatively not known. The book was written by John.

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One of these managers was blaming the other for not doing enough checking, the other manager was defending his department’s errors by explaining that this is why they have inspectors, so they can catch the errors.

Bobbi Jo rated it it was amazing Jun 29, Lists with This Book. The new mindset change happened by keeping all existing employees, both the manufacturing workers and the inspectors. Every manager who’s ever wrestled with that abstract thing called ‘quality’ will, I’m sure, get quite a kick out of it.

Want to Read saving…. A fine copy in fine dust jacket. Showing best matches Show all copies. New York, New York: Want to Read Currently Reading Read.

A fable about quality – I know it when I see it (John Guaspari)

The k of the meeting was that the morale of Punctuation Inc. He found out that the clients prefer the Process Inc. Everybody was very happy for a while expecting that all quality problems are gone Book in good condition.


The second conclusion was that Try Harder, Do Better was not the answer and the same for more inspections.

Laura rated it really liked it Mar 17, Check out the top books of the johj on our page Best Books of Home Contact Us Help Free delivery worldwide. Goodreads is the world’s largest site for readers with over 50 million reviews. The first one was that quality was a matter of survival. Goodreads helps you keep track of books you want to read. I especially liked the corollary regarding mistakes and inspection capacity, but there were a few other related ideas that are nicely illustrated by this fable.

I highly recommend this book for its reading enjoyment, great business concepts, not to mention brownie using appeal, all wrapped up in cute little fable.

Very good condition in good d. Thanks for telling us about the problem. These companies and their products would be popular for a while but disappear eventually leaving Punctuation Inc. A succinct and intriguing business fable, it tells the story of “Punctuation, Inc.

Very Good in Very Good dust jacket Edition: I didn’t know what to expect when I started the book but I were just positively surprised by the book.

A fable about quality – I know it when I see it (John Guaspari)

Shelf wear to panels. Who is in a better position to figure out. Cameron Park Books Published: Standy rated it liked it Jul 04, Your Satisfaction is Guaranteed. And I loved the illustrations! Tst rated it really liked it May 30, The quality of the products will be overpowered with more inspections! The Best Books of The only thing that more inspections did was to increase the number of defects.


Oct 18, Joseph Cognard rated it it was amazing.

I Know It When I See It: A Modern Fable About Quality by John Guaspari

This did not happen however as Process Inc. Dust jacket in good condition. To see what your friends thought of this jojn, please sign up. These 2 VPs and their departments did not work together at all. NO remainder marks or price clippings – Tight spine – Bright pages. The story shows how businesspeople who pay close attention to what kind of quality their customers want, will also find just what their company wants — success and big profits.

The market share went down further, same the company profits and the morale. Open Preview See a Problem? Return to Book Page.

The clients pay Punctuation Inc. This new paperback edition features the delightful illustrations that helped make the Ir translation a huge hit. The Customer Connection and Theory Why. How was it possible that there were still quality problems after so many initiatives? I have read a couple of these “Modern Fables” and this one was not so convincing. Rare Book Cellar Published: Eric I rated it liked it Dec 12, The last conclusion was that the only thing left to change was the system.